Return Policy and Address
inspect your shipping address.
UPS charges $6.00 for address
corrections. If we're charge that
fee by UPS for your error we'll
charged you the address
correction fee which was imposed
on us. All packages are inspected
at least 2 times before package
is shipped. All items leave our
warehouse in good condition. Due
to the nature of our products, we
accept NO returns. EXCHANGES ONLY
on damaged goods, errors or with
approval of Scentsations Incense.
You must contact us within 48
hours of receiving your damaged
package. After which all
damaged or return item (s ) must
be returned with all receipts and
invoices, in the same condition
as received to the following
address P.O. Box 442 buckeye,
Arizona 85326 within 7
business days of delivery and
approval. There are absolutely no
exceptions to our return policy.
You can reuse the
original shipping box. We
reserves the right to
refuse/discard returns after
inspection of merchandise if such
inspection shows that the
merchandise was used/ or no
physical damage visible. You may
want to insure your return
package. We cannot be responsible
for lost or misdirected returns.
If you receive an item damaged,
first please notify the courier
then contact us by email at scentsationsincense @gmail.
Learn more about returning
damaged items here.
charge a 20% restocking fee on
all canceled, returned or refused
orders after package has left our
warehouse. Shipping charges are
no-refundable. No exceptions.
is the return policy of fragrance
Customer Service is
our #1 priority. We do not
accept returns on our fragrance,
incense or perfume oils due to
possibility of contamination.
Purchase smaller amounts for your
If you are interested in
purchasing a small amount for
your testing needs, we also carry
1/8 ounce tester drams for $1.10
in over 100 different fragrances.
Here to be taken to
our 1/8 oz vials.
We accept NO
returns on our oils.
Incense respects and protects the
privacy of visitors to our
website We don't sell, rent or
trade personal information
collected at our site. When you
place an order, we ask you for
information like your name,
address, e-mail address and phone
number. This is used to process
and deliver your order. We ask
for your phone number and/or
e-mail address in case we have
questions about your order.
Scentsations Incense does not
tolerate spam, and we do not send
unsolicited e-mail at any time.
your shipping policy?
method of shipping orders is
through UPS GROUND delivery
service. It is our preferred
choice as a fast and very
reliable shipping service
worldwide. During certain
circumstances we may ship
USPS priority with delivery
confirmation and/or signature
confirmation. At this time we do
not offer rush or express
us if you have questions
regarding your order. Always make
your order in advance.
is my credit card number?
We use SSL
(Secure Socket Layers), the
industry encryption standard, to
protect your personal information
during transmission. T
If you are unsure
about placing orders online. You
can always mail in your money
We offer UPS
delivery insurance. In fact it is
highly recommended that you
insure you order. All packages up
to $100 are automatically insured
with aromawarehouse.com & UPS
at no additional charge.
in transit must be brought to the
attention of your UPS courier,
and the staff at Scentsations
Incense immediately. Contact
Scentsations Incense within 48
does it take my order to arrive?
processed in 1-2 working days
after receipt of payment or
authorization notification from
our internet merchant. It would
then be shipped via UPS GROUND.
time is estimated at 3-10
business days depending on size
of order, products ordered,
holiday seasons, and delivery
Do I need
someone to sign for my order?
Yes, Please note
that for all shipping (including
orders outside of the US),
signatures are required for
delivery of packages, so please
ensure that someone is at your
home or office to receive your
package. This method allows us to
reduce the number of credit card
frauds on the Internet and to
protect you, our loyal customer.
delivered to addresses if no one
is there to sign the proof of
delivery as required by our
FOR ANY REASON A PACKAGE IS
RETURNED TO US WE
YOUR ORDER WITHOUT NOTIFICATION
and/or charge you a 20%
restocking fee! Shipping charges
order was damaged - What do I do?
We inspect all
packages before shipping. There
are times that packages get
damaged in transit. We require
you to contact us within 24 hours
of delivery to notify us any
problems with delivery. Please contact
Notify us immediately within 24
hours. We will then make the
necessary arrangements to correct
our mistake as quickly as
questions not listed.
information you were seeking was
not listed here. However, you can
find our contact information
listed on our contact page. Click
here to be taken there. We
love to hear from our customers.
type of payments do you accept?
accept Visa, Mastercard, American
Express and Paypal Payments. We
no longer accept money orders. If
you mail a money order, it may be
discarded or returned at our
to dip my own incense sticks at
the instructions listed are a
general guideline and may vary
depending on equipment used and
level of strength desired.
incense is actually a very easy
process and does not take a lot
of effert to get started. You'll
need some unscented punks that
you could purchase click here, you also need fragrance
of your choice and diproplyene glycol
to prevent the black smoke caused
by burning natural incense.
home. A metal pan or one of those
toss away type metal containers,
something to lift the incense if
you don't want to use your hands
or glove if you choose to lift by
hand. Thats really all you'll
You'll mix your dpg and fragrance
together in the pan. We also mix
70/30 but you could play in this
area to get the desired results
and strenght. Remember have fun.
There is no right or wrong way.
If your sticks are not strong
enough add more fragrance and
You submerge your incense for
upto 24 hours. You may have to
rotate the sticks if you don't
have enough oil in your pan. Just
make sure they are wet
After your incense has soak for
about a day, lift and allow to
dry some and bag. Give out to
friends or sell. Just have a good
time and enjoy.
send me a catalog? Back
We do not offer
any printed catalogs. We are
always adding new products to our
online database with the changing
market. A print catalog just
would not work for us.
your address for return
are to be sent USPS Parcel Post
P.O. Box 442
Buckeye, AZ 85326
insure any package which needs to
returned to us! Scentsations can
not be responsible for lost or
Why my incense
did not include 100 sticks?
All incense sticks are measured
by weight. There are
approximately 90-100 sticks per